We promise to delivery an exquisite handcrafted fine jewelry piece made with uncompromising quality. Every product is designed and created as an heirloom to be held for generations. Every piece is custom produced on receipt of your order. All our production, involving meticulous handmade techniques is done in India. All designs are handcrafted from scratch with a keen eye to details, this adds to our delivery ETA. But, we make sure that this wait is worth the while, and the jewelry you receive is something you’ll cherish forever.
Our usual delivery timeline will be 14-21 business days. This includes time taken for production and delivery to your home. We take care of all clearances and duties involved in the shipment.
Above delivery time assumes normal working conditions and can be longer in case of unforeseen circumstances. Customers will be informed of any change in delivery date.
For urgent orders, do get in touch with us and we will try our best to expedite delivery.
We use FedEx/UPS/DHL for shipping and all shipments are insured.
Tracking Your Order
Once your order has been placed, you will receive an order confirmation via email. This email confirms that your order has been received and has been sent into production. As soon as your order has finished production, you will receive a second email with a link that will direct you to updated tracking information.
You can get in touch with us on firstname.lastname@example.org for any questions related to your order or delivery.
For security purposes, we will get in touch with you post the order is placed, to request for a confirmation of who will be likely to receive the parcel. The courier company will hand over the parcel only to these specified person/s.
We would be happy to help you : mail us on email@example.com for repairs. Kindly include your invoice, the description and the photo of the repair required. We will review your request and let you know if we will be able to repair the product.
We will share the shipping instructions if we are able to take up the repair request. Do note that certain requests will be subject to charges for repair and shipping. You will also be notified on time it will take for repair once we inspect the piece and assess the time required.