Returns & Refunds
We make every reasonable effort to ensure that our Products are accurately displayed on the Website. However, photographs on the Website are for illustrative purposes only and information on the Website regarding size of Products is included as a guide only. Variations between the photograph of a Product and the actual Product may occur due to:
- Technical restrictions of color reproduction or photo quality on your computer or mobile device and we cannot guarantee your computer’s monitor or mobile device will accurately display the true color or other specifics related to the Product you are purchasing. We will not be liable for any error or inaccuracy in the photographs or graphical representations of our Products displayed on the Website.
- All MOI jewelry is handcrafted by artisans using various simple and complicated techniques which cannot be exactly replicated to represent the image shown on the website. There might be slight differences in size and dimensions of the final product depending on factors beyond our control.
We will be more than happy to walk through all details of the product including the measurements and scale of all products before you place an order. Once purchased, do note that sales on vibewithmoi.com are final.
Please email us on firstname.lastname@example.org with any prior questions or concerns.
- If you are unhappy with your online purchase at MOI, we will help you with an exchange or full refund. To be eligible, you will need to write to us at email@example.com within 24 hours of receipt of the product about your decision to return/exchange and images attached if relevant to your case.
- Once we confirm that you are eligible for a return as per above, we will need you to send the product back, at your cost, to our California location, in its original condition including the packaging that came with the product using UPS /FEDEX/DHL and an insured shipping method. Once we receive the product, our team will inspect the same and if it meets all return guidelines and is found in its original condition, we shall initiate a store credit or a full refund as the case may be. It can then take up to 14 days for the refund credit to reflect in your account.
- Should the returned product not meet the above return guidelines, we have the right to deny a return request.
- Kindly write to us at firstname.lastname@example.org and we will assist you through the return process.
- We have a right to refuse excessive or unreasonable return requests.
- In the event of any defects or damages, please email us at email@example.com within 24 hours of receiving your product along with photographs of the product highlighting the issue. Our team will respond back right away to remedy the situation.